Terms & Conditons B2C
General Terms and conditions
1 General information
The web shop found on the web site [www.blaklader.com] (the “Web Shop”) is run by AB Blåkläder, a legal entity incorporated in Sweden with company registration number 556069-6618, Box 124, 512 23 Svenljunga (below referred to as ”Blåkläder”).
If you are below 18 years of age you need permission from your guardian to place an order in the Web Shop. By using the Web Shop and/or placing an order, you accept these general terms and conditions (the ”General Terms and Conditions”).
Blåkläder reserves the right to – from time to time - amend these General Terms and Conditions and any changes Blåkläder makes will enter into force no earlier than thirty (30) days after the revised General Terms and Conditions have been made available on the Web Shop.
2 Prices and delivery charges
All prices shown in the Web Shop exclude delivery charges (see exact charges below). No additional taxes or charges, other than those listed on your order or mentioned in these General Terms and Conditions, will be added when you complete your purchase.
If the VAT is changed, Blåkläder reserves the right to adjust its prices and charges by a corresponding amount. Further, Blåkläder reserves the right to correct pricing errors and adjust prices in case of exchange rate fluctuations which make listed prices incorrect. Blåkläder also reserves the right to make running adjustments to prices and cancel products and/or orders in case stock of particular products is sold out. Blåkläder also reserves the right for any printing or typographical errors on the Web Shop.
Periodic sales and/or campaign offers are valid unless otherwise stated, as long as the products are available in stock and/or until the end date is reached under the terms specified in each offer/campaign.
Freight cost of £5.95 on all order under £100.
3 Ordering and confirmation of purchase
After you have made a purchase you will receive a confirmation of the purchase to the e-mail address provided by you at the time of the placing of your order. The confirmation will be sent to you within reasonable time and no later than at the time of delivery of the purchased product/s.
Blåkläder Workwear Ltd. delivers its products to Great Britain. All parcels will be sent via UPS. Parcels are delivered to the delivery address you specified on your order. If the parcel cannot be delivered, UPS will try two more times. If the parcel still cannot be delivered, it will be sent to your nearest service point, with paper slip notification to your mail box.
Blåkläder’s aim is to always deliver your purchased product(s) as quickly as possible. If your product is available in stock, the delivery time is normally 5 working days for the UK. The delivery time is counted from the time of order placement until the purchased product is delivered to your address.
If the product that you have purchased is not available in stock or delays are caused due to other circumstances, delivery times may be longer. Even though Blåkläder aims to deliver the product that you have purchased within the communicated time frame, delivery may take longer. Blåkläder will inform you, without delay and as soon as possible.
5 Unclaimed parcels
If you do not pick up your purchased product at the service point, Blåkläder will charge you for the actual costs for freight charges and return freight charges.
6 Payment methods and safety
Payment can be made with the following valid credit or debit cards: Visa, MasterCard. Payment via PayPal is also possible.
When you pay by card, the transaction is processed by DIBS in order to ensure fast and secure payment which meets the PCI-DSS requirements. Blåkläder does not save your card details. All information is encrypted and sent to DIBS via secure servers (SSL/HTTPS). / The applicable amount will immediately be reserved on your card but will not be debited until the product is dispatched. Blåkläder reserves the right to check the validity of the credit or debit card, its credit status in relation to the order value and whether the address data of the purchaser is correct. Blåkläder may refuse orders depending on the result of these controls.
7 Cancellations, replacements and complaints
Please note that if you wish to cancel, replace or complain about a product that you have purchased, you stand the risk for the transportation of the product back to Blåkläder. This means that you are responsible for any damage or loss of the product during the transportation of the product to Blåkläder. Blåkläder recommends you to always save the receipt until the return of your product has been completed.
Cancellations and replacements
If you are not satisfied with the product that you have purchased you have the right to cancel the purchase within fourteen (14) days from the date of receipt of the product.
To cancel the purchase you need to fill in the return form included in your package and specify what product that you are returning. You may also use a standard form to exercise your right of cancellation, which you can find on the respective National Board for Consumer Policies' website. When possible, Blåkläder kindly asks you to return your product in its original packaging.
If you choose to cancel and return your purchased product, Blåkläder will refund what you have paid, including any freight and delivery charges for delivery to you, though any return charges will be withdrawn from the amount refunded. However, if you choose to cancel/return only part of your order Blåkläder will not refund any delivery charges, since the same charges apply no matter how many products you order. The refund will be made as soon as possible and within fourteen (14) days from Blåkläder’s receipt of your message regarding cancellation, provided that Blåkläder, by this date, has received the product that you would like to return or that you have provided Blåkläder with a proof of the product being sent to Blåkläder.
Please note that Blåkläder will not compensate you for any return freight charges. Further, if your handling of the product that you have purchased has resulted in a decreased value of the product, Blåkläder will make a deduction of the refund corresponding to the amount of the loss of value of the product.
If you request a replacement of your purchased product and Blåkläder has the replacement product in stock, Blåkläder will deliver the replacement product within 5 working days, from the date of Blåkläder’s receipt of the returned product. Blåkläder will only compensate you for the return freight charges if the product is faulty (see “Complaints” below) or if it has been delivered to you by mistake.
You have the right to make a complaint about a product within three (3) years from the date of receipt of the product, provided that the product was faulty at the time of delivery. Please contact Blåkläder as soon as possible after you have noticed that there is something wrong with the product, on telephone number +46 (0)325 66 19 30 or by e-mail firstname.lastname@example.org. Please note that you need to make a complaint about the fault of the product "within reasonable time" after you discovered it. If you notify Blåkläder within two (2) months from the date of your discovery of the fault, you have made the complaint “within reasonable time”.
If you, after contacting Blåkläder, are asked to return the product, please send it to Blåkläder on the following address; AB Blåkläder, Spinnaregatan 2, 51253, Svenljunga. When Blåkläder has received the product that you wish to complain about, Blåkläder will decide on whether or not the product is faulty. In the event of the product being faulty, Blåkläder will, as soon as possible and no later than 30 days from the date of Blåkläder’s receipt of the product, either repair the product, send you a new faultless product or give you a refund of what you have paid, including freight and delivery charges. If the product is faulty, Blåkläder will compensate you for any return freight charges.
The Web Shop may, from time to time, contain links to or from other web sites, which are not controlled by Blåkläder. Although Blåkläder will do its utmost to make sure that the links on the Web Shop only transfers you to web sites which share Blåkläder’s safety and confidentiality standards, Blåkläder cannot be held responsible for the protection or confidentiality of any data that you may submit on these third party web sites. Before submitting information on such web sites, Blåkläder recommends that you read the privacy notices and other statements or policies found on these web sites.
9 Technical requirements
In order to be able to use and place an order in the Web Shop by making use of your computer, iPhone, iPad, Android or other device, there may be certain technical requirements. You may, for example, need to install certain software, such as any regular web browser. If your device does not meet the technical requirements, you will, via pop-up boxes or similar, get information about what software or the like that you will need to install in order to use and to place an order in the Web Shop.
Blåkläder’s aim is to make the Web Shop work satisfactory at all times. However, the Web Shop is provided as it is and with the quality it has.
Blåkläder does not claim that the Web Shop is appropriate or even that it can be used outside of Sweden, Denmark, Norway, Finland, Germany, Austria, Netherlands, Great Britain, France, Italy and Spain.
11 Governing law and dispute solution
These General Terms and Conditions are governed by Swedish law, without regard to its conflict of law provisions.
Any dispute, controversy or claim arising out of or in connection with your use of or purchase from the Web Shop and/or these General Terms and Conditions, or the breach, termination or invalidity thereof, shall at first instance be settled by the District Court of Gothenburg. This applies to any claim involving Blåkläder or its affiliates, subsidiaries, employees, contractors, officers, directors, telecommunication providers and content providers.
Should any provision of these General Terms and Conditions or part thereof be void or invalid, the other provisions of these General Terms and Conditions shall remain in force and the clause may be amended to the extent such invalidity materially affects the rights or obligations of you or Blåkläder under these General Terms and Conditions.
13 Contact Blåkläder
You are welcome to contact Blåkläder on
TELEPHONE: 0800 028 8234